How do we serve DPS students?
We administer and support the district's integrated library system, Destiny, through which DPS students and staff check out roughly a million books every year.
We offer home access to dozens of online subscription databases including Tumblebooks, PebbleGO, Discovery Education, and more!
We administer & support the district's central e-Book and audiobook platform, Sora, containing tens of thousands of e-Books and audiobooks available to students and staff.
Library Technical Support (Library Helpdesk)
In general, most incidents reported to the Library Helpdesk are resolved within one (1) or two (2) business days and should rarely take longer than five (5) business days. During surge times (i.e. start of the school year) resolution times may take longer than three (3) business days. Email notification will be sent through the district ticketing system when a ticket has been opened for your issue.
For NON-EMERGENCY issues, please report problems or send inquiries via email to: libraryhelpdesk@dpsk12.org. Email messages sent to the Library Helpdesk are constantly monitored and responded to throughout the day. Support emails or inquiries should not be sent to any other ETLS team members unless requested to do so.
For EMERGENCY or MISSION-CRITICAL issues, problems should be reported via phone @ 720-423-1842. The Helpdesk phone is manned throughout the day. Voicemail is available on the line and will be responded to as quickly as possible.
Destiny Support Resources:
We provide the following Destiny resources for supporting our school library staff:
Destiny Report Center - Provides resources and documentation on creating common reports within Destiny (Notices, reports, etc.) (Login required)
Destiny Help Center - Provides documentation for performing common Destiny functions.
Contact us (Monday-Friday):
P: 720.423.1842